Aurora House Rated "Good" by CQC

March 23, 2018

Aurora House, our supported accommodation home for young people with mental health needs, learning disabilities and autism in Bedford has been rated “Good” by CQC.

The home retained its rating of “Good” in March 2018, following a previous inspection in November 2015.

The latest CQC report says: “Staff made people feel they mattered and knew each person, and the details about the support the person needed, very well. Relationships between people and staff were based on mutual trust and respect.”

During the inspection, one user of service said, "Staff are really kind, really really helpful and really really nice to me."

The service was rated “Good” on all five key questions - safe, effective, caring, responsive and well-led – assessed by CQC.

The report says, “People continued to receive personalised support that was responsive to their needs. The registered manager said, "Our focus is on our residents. We are always responding to their wishes."”

The report added, “People and their relatives were satisfied with the service they received at Aurora. One relative said, "[Name] has grown in confidence and independence a great deal, which is quite gratifying, and he has a good life. It is not just great for him but reassuring for the whole family that he is happy and safe, and we can rest easy."

Isabel Santos Melo, CEO of The Mentaur Group, said, “I am delighted that the service delivered by Aurora House is continuing to make a positive impact on those we support.

This report reflects the hard work and commitment of everyone across our organisation to empower and support people to enjoy a more independent and fulfilling life.”

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