CQC Inspection: Herons Lodge Receives "Good" Rating

February 08, 2024

We are excited to share that Herons Lodge has achieved an overall rating of "Good" following a thorough an unannounced inspection by the Care Quality Commission (CQC), the authority overseeing health and social care in England.

The encouraging report highlights Herons Lodge's commitment to providing exceptional care and support to individuals with learning disabilities, autism, and mental health challenges. Our team's dedication to meeting residents' diverse needs and ensuring their safety and well-being was particularly noted.

Positive Inspection Highlights

During the comprehensive inspection, Herons Lodge showed remarkable strengths, underscoring its commitment to resident well-being and operational excellence:

  • Right Support: Staff received updated guidance to effectively address individual care needs, fostering a supportive and empowering environment for residents.
  • Safeguarding Measures: The Herons Lodge implemented robust procedures to safeguard residents, including regular discussions with staff and internal investigations, ensuring residents' safety and well-being.
  • Medication Management: Enhanced training and competency assessments were instrumental in ensuring the safe and accurate administration of medications, enhancing resident health outcomes.
  • Staffing and Culture: Herons Lodge refined recruitment and deployment processes to promote safety and enrich residents' lives. The home showed unwavering commitment to ongoing staff development and internal communication enhancements.

At Herons Lodge, we are proud of our achievements and will remain dedicated to delivering person-centred care that empowers individuals to lead fulfilling lives. Our team is committed to building on our successes and continuing to provide outstanding care.

Congratulations to our team for their hard work and commitment to excellence. Together, we will continue to make a positive difference in the lives of the people who use our services.

For those interested in further details, please read HERE.

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